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Terms and Conditions

 
Welcome to Mangostationery.com! Mango Stationery, makes available information and materials on its website  www.mangostationery.com subject to the following terms and conditions (Terms of Use). Your use of  www.mangostationery.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Mango Stationery reserves the right to change these Terms of Use periodically without prior notice.

Shipping

 
We shall dispatch orders within the time mentioned along the products (5-8)business days for regular products and up to 10 days for customised products, of order placement and all shipping times are expected to be delivered in 5-10 business days for domestic and 12-18 business days for international shipments.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate. For confirmation of delivery address, we may contact you on your email id or phone number.

We only make use of reliable courier companies such as Rapid Delivery & Tirupati Courier Etc. for shipping in India. Mango is not liable for any delays in delivery by the shipping providers or on account of any factors beyond the control of our company. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reason outside the control of Mango Stationery, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events we shall inform you of such inability to deliver and cancel your order, followed by a full refund (if applicable).
 

Cash On Delivery (COD)

 
Cash on Delivery or COD is only applicable to orders within India.

The delivery executive will attempt a delivery thrice before returning the parcel to destination. In case of failed or fraudulent COD, the customer will not be allowed to order via COD again. Mango reserves the right to cancel a COD order if suspected as fraudulent or inauthentic on any grounds.

Our staff may contact you to confirm your COD order. Orders not confirmed by the customer within 3 days of placing an order, will be cancelled automatically on the 4th day.

We do not process COD orders to training institutes, college, school, hostels,  cafe, restaurants, hotels and other such addresses. If you place a COD order with us, please make sure you provide a residential address. Customers are welcome to use our prepaid services to such addresses.

Returns are not applicable on personalised COD orders.
Orders above INR 2000 are not applicable for COD.

Duties & Taxes for international shipments

 
All Mango orders are shipped internationally from our warehouse in THANE, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. This is a rare case scenario, majority of orders will not have to pay any additional fees. In the case where additional customs charges are assessed, you (the customer) will be responsible for paying these additional fees. If you are presented with an invoice from the courier service for import duties and taxes, you will have to pay them directly at the time of delivery. Mango takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address. No refunds will be initiated in such cases.

 

Cancellations

 
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following the cancellation of the order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Personalised orders cannot be cancelled if we have started processing your order.