Thank you for shopping with Mango. We strive to provide quality products, but we understand that sometimes issues may arise. Please review our return and exchange policy below.
Eligibility for Return/Exchange:
Return or exchange are accepted only for damaged products. The request must be initiated within 7 days of the delivery date.
Return/Exchange Process:
To initiate a return or exchange for a damaged product, customers must provide an unedited unboxing video clearly showcasing the damage. The unboxing video should be submitted via email to support@mangostationery.com along with the order number, damage details and option for Return or Exchange.
Once the boxing video is reviewed and the return is approved, customer will be provide with instruction for return or exchange process. The product must be returned in its original packaging, including all accessories.
Exchange:
- Upon receiving and inspection of the product, an exchange would be initiated.
- Exchange is subject to product availability.
- If the same product is unavailable for exchange, the request will be processed as either a refund or an exchange for another product of the same value.
Exclusions:
- Return and exchange are not accepted for reasons other than products damage.
- Products damaged due to misuse or mishandling by the customer are not eligible for returns or exchange.
- For any questions or concerns regarding the return process, please contact our customer support at support@mangostationery.com
We appreciate your understanding and co-operation. At Mango, customer satisfaction is our priority, and we are committed to ensuring a smooth and transparent return process for damaged products.
